Roxio Crunch Win/Mac

** Roxio Crunch** Roxio Crunch is marketed as a versatile video converter capable of simplifying the process of converting various video formats for use on devices like the iPod and iPhone. However, the actual customer experience with Roxio Crunch reveals a mixed reception, with notable performance issues dominating the feedback. Many users have reported significant slowdowns, particularly on Windows PCs, where the software often pushes CPU usage to its limits, resulting in crashes. Compounding these technical difficulties is a lack of effective customer support; several users expressed frustration over unresponsive tech support after filing trouble tickets. On the other hand, there are users who appreciate the software's ability to convert files effectively for playback on Apple devices, especially for users looking to get specific video formats compatible with iTunes and mobile devices. Some reviewers highlight that while Crunch may not fulfill all video conversion needs, it serves its purpose for converting to standard iPhone formats. Notably, the Mac interface is generally Considered more user-friendly compared to its Windows counterpart, although both platforms suffer from the same speed issues. Overall, Roxio Crunch functions adequately for simple tasks but falls short for more demanding users, especially in technical performance and customer support. Users looking for comprehensive video conversion capabilities might want to Consider other solutions like HandBrake or WinX DVD, which offer better support and features at competitive prices. **